04 / How It Goes Wrong
The smart zone
Agents are sharpest early in a session and get sloppier as it goes on. Do the thinking that matters while it is fresh, and start over far more often than feels necessary.
How you’ll hear it
“Should I keep going in this chat?”
“Start a new one. You have left the smart zone.”
Avoid
Pushing on in one session until the quality collapses.
The longer version
Agents are sharpest early in a session and less reliable as it grows. Do the important thinking early, and treat starting fresh as a normal step rather than a failure.