03 / Tools & Environment
Orchestration
The logic that coordinates several AI steps, agents or tools into one process: who does what, in what order, and what happens when something fails.
How you’ll hear it
“Who decides which agent handles the claim?”
“The orchestration layer routes it by type.”
Avoid
Adding more agents before the handoffs between them are designed.
The longer version
Orchestration covers routing, sequencing, retries, handoffs and escalation to people. It is where much of the reliability of a multi-step AI system is won or lost, and it is closer to service design than to choosing a model.