03 / Tools & Environment
Agentic workflow
A process where AI does more than answer. It plans steps, uses tools and moves work forward, while people set the goals and check the results.
How you’ll hear it
“Can we make onboarding agentic?”
“Parts of it. The agent drafts and routes, a person approves.”
Avoid
Calling any automation agentic. The test is whether it decides the next step itself.
The longer version
In an agentic workflow the AI chooses and carries out steps towards a goal instead of following a fixed script. That handles messy, varied work well and makes behaviour harder to predict. Good agentic workflows keep people at the decision points that matter.