07 / Ways of Working
AX
Agent experience: the same question asked on behalf of the agent. Clear structure, fast checks, uncluttered context. Improving it almost always improves the human experience too.
How you’ll hear it
“Why do agents struggle in our systems?”
“Our agent experience is poor. Nothing is documented.”
Avoid
Blaming the agent for an environment nobody could navigate.
The longer version
Agent experience asks the same question on behalf of AI: how easy the environment makes it for an agent to do good work. Clear structure, documentation and fast checks help agents and people alike.